topic Re: Error code in Orders

Error code

Tishman — Tue, 29 Jul 2025 15:49:55 GMT

Hello, i just made an Airpod order, made payment money was taken then the page froze and i have not gotten confirmation email about the order.

Got this error

“Sorry - we are unable to process your request at this time

Error Code :

Error Text :

Re: Error code

Michael_D — Wed, 30 Jul 2025 07:31:28 GMT

Hi @Tishman

Welcome to the community.

Have you checked your junk or spam folder in case the email has dropped in there?

If there isn't one, is the payment showing as pending with your bank or has it been fully taken?

Were you buying the Airpods outright or were they to be paid monthly on your mobile bill on Add to Plan?

Michael

Re: Error code

Tishman — Wed, 30 Jul 2025 09:46:07 GMT

I have checked my spam folder, nothing’s there.

It’s currently showing as pending on Klarna. I used Klarna to make the payment.

I paid outright.

Re: Error code

Michael_D — Wed, 30 Jul 2025 10:18:58 GMT

Thanks for checking @Tishman

Was the order placed at https://store.ee.co.uk/ or through the main EE website?

Michael

Re: Error code

Tishman — Wed, 30 Jul 2025 10:46:13 GMT

I ordered it from this website - https://ee.co.uk/products/atp-apple-airpods-pro-2nd-gen-2023

Re: Error code

Michael_D — Wed, 30 Jul 2025 10:57:14 GMT

Perfect, thanks @Tishman.

It may be that the order didn't go through, and the payment wouldn't be processed, but if you call our Electronics Team on 08000790062, they will be able to check if the order was successful for you, and if not, help with the next steps.

Michael