topic Phone order in Orders

Phone order

Chloew2005 — Wed, 30 Jul 2025 07:49:25 GMT

Hi I ordered a phone on Sunday haven't heard nothing since. Ref no xko******** paid 30 pound up front still no email or r anything

[Mod edit: Removed personal information.]

Re: Phone order

Ritu_D — Wed, 30 Jul 2025 07:53:03 GMT

Good morning @Chloew2005

Welcome to the community.

You can Track My Order using the xko reference number, does it advise on a expected delivery date when you track it?

Thanks

Ritu

Re: Phone order

Chloew2005 — Wed, 30 Jul 2025 08:21:46 GMT

Done that just get a screen saying tracking is timed out so no tracking available

Re: Phone order

Ritu_D — Wed, 30 Jul 2025 08:32:18 GMT

Thanks for getting back to me @Chloew2005

What was the make and model of the handset you ordered? I can check the stock levels to see expected delivery date.

Ritu

Re: Phone order

Chloew2005 — Wed, 30 Jul 2025 09:15:29 GMT

Hi I ordered pixel 8a 128g obsidian phone

Sent from Outlook for Android<>

Re: Phone order

Ritu_D — Wed, 30 Jul 2025 09:29:36 GMT

Thanks @Chloew2005

I have just checked the stock and that phone is showing in stock with only a few remaining. I would recommend you Contact Us to speak with our digital sales team, they will be able to clarify what is happening with your order.

Please let me know how you get on.

Thanks

Ritu