topic Re: IPhone16 pro in Orders

IPhone16 pro

Hamza40 — Sat, 26 Jul 2025 08:19:04 GMT

With all due respect, I ordered a phone from your company 5 days ago. I want to know if I can get what I gave you because you withdrew the money from my card and I did not receive a message from you. Thank you.

Re: IPhone16 pro

Leanne_T — Sat, 26 Jul 2025 09:50:16 GMT

Morning @Hamza40

Thanks for coming to the community.

Which memory size and colour iPhone 16 pro did you order?

Did you receive a confirmation email once the order was placed?

Leanne.

Re: IPhone16 pro

Northerner — Sat, 26 Jul 2025 10:16:13 GMT

Hi @Hamza40

Have you checked EE order tracker:

https://ee.co.uk/help/orders

I suggest downloading and registering on the DPD app as well as you will receive a notification from them when your delivery is due.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

Re: IPhone16 pro

Hamza40 — Mon, 28 Jul 2025 23:03:02 GMT

IPhone 16 Pro Max 512GB Desert Titanium

Re: IPhone16 pro

Hamza40 — Mon, 28 Jul 2025 23:06:39 GMT

I don't know tracking

I have number order but I can't find tracking

Re: IPhone16 pro

Katie_B — Tue, 29 Jul 2025 07:20:09 GMT

Thanks so much for confirming @Hamza40.

I have checked and we have a good level of stock for this device.

I'd recommend giving us a call so our customer care team can ensure your order is progressing.

Katie