topic Re: Waiting for a tracking email in Orders

Waiting for a tracking email

Natashaburnell1 — Mon, 28 Jul 2025 12:56:09 GMT

Hi I ordered an iPhone 16 in pink on Friday I’ve had my confirmation email but I still haven’t had a tracking email or any contact from ee to say whether I got the contract or not or anything like that in a new customer I’ve phoned a lot over the past few days and everytime it says all the line are busy I even spent 30 minutes on the phone and still no answer can any employee check my order to see if it’s gone through or can someone give me so advice or help I’ve really been left in the dark

Re: Waiting for a tracking email

Peter_W — Mon, 28 Jul 2025 14:48:32 GMT

Hey there @Natashaburnell1.

Thanks for reaching out to us here on the Community!

Which storage version of the iPhone 16 did you go for here, and is this a brand new contract or an upgrade to an existing number with us?

Peter

Re: Waiting for a tracking email

Natashaburnell1 — Mon, 28 Jul 2025 14:58:11 GMT

It was a new contract and 128gb I’m pretty sure

Re: Waiting for a tracking email

Peter_W — Mon, 28 Jul 2025 15:10:13 GMT

Cheers @Natashaburnell1!

I've had a check here and it looks like we have plenty of stock available of this handset, so delivery should be as soon as the following day.

I'm going to pop you over a private message with a few more details on how you can get this chased with our team 😊

Peter