topic Re: iPhone 16 plus back order in Orders

iPhone 16 plus back order

Zaragalaxy7 — Sat, 26 Jul 2025 21:39:00 GMT

I ordered my new iPhone 16 plus over the phone on the 22nd July and there is no update, it’s also down as on back order but is available to get on the website? Can someone help me out I cannot be without a phone.

Re: iPhone 16 plus back order

Northerner — Sun, 27 Jul 2025 10:19:37 GMT

Hi @Zaragalaxy7

Have you checked EE order tracking:

https://ee.co.uk/help/orders

Thanks

Re: iPhone 16 plus back order

Zaragalaxy7 — Sun, 27 Jul 2025 11:39:37 GMT

Yes I have checked tracking but as I stated there’s no update.

Re: iPhone 16 plus back order

Rach_H — Sun, 27 Jul 2025 14:42:59 GMT

Hi @Zaragalaxy7,

Welcome to the Community!

I'd you're not able to see an update using our delivery tracker then give us a call, and we'll be happy to take a look into this.

Rach

Re: iPhone 16 plus back order

Zaragalaxy7 — Sun, 27 Jul 2025 16:21:33 GMT

I believe it has been sorted now down as dispatched just awaiting a message from dpd. Thank you

Re: iPhone 16 plus back order

Ali_A — Mon, 28 Jul 2025 07:50:40 GMT

That's great, @Zaragalaxy7

Thanks for keeping us updated with this.

We hope you enjoy your new phone!

Ali

Re: iPhone 16 plus back order

Zaragalaxy7 — Mon, 28 Jul 2025 13:15:32 GMT

Do dpd only send text messages because I currently don’t have a phone so unsure when it will arrive at the store

Re: iPhone 16 plus back order

Ali_A — Mon, 28 Jul 2025 13:48:25 GMT

@Zaragalaxy7

You can use the DPD app for tracking and any codes you may need for delivery.

If you call Customer Service, A guide will be able to help you with the tracking number so you can check delivery on the DPD website.

Alternatively, you can contact the store directly to ask if the device has arrived and when it will be ready for collection.

Ali