topic Re: Long wait for order in Orders

Long wait for order

Nicolajenks92 — Mon, 28 Jul 2025 08:50:14 GMT

I ordered the Samsung Galaxy Watch 8 in store on the 19th while upgrading my phone (received my phone on the day but they didnt have the watch in stock as the release date was the 25th)

Track my Order shows that it was dispatched to store on the 20th with no update since. I have had am email however to say the first monthly payment will be taken out of my bank on the 15th August with the bill date being the 7th August, it's the 1st on Firday so looks like I will be paying a months worth for a watch i will have only had a couple days if at all the rate this is going.

Advice on where I stand please. Is it worth me just going in to store to see if they have any in stock and just ask if I can have one of those.

Thanks

Re: Long wait for order

adamjackdrew — Mon, 28 Jul 2025 09:59:39 GMT

Perhaps pop to the store to where it has been dispatched and ask if they have it. I have had to do the same before, because an iPhone delivery was taking an age. Alas, they didn't have it but did make a note to call me as soon as it arrived, which they did.

Good luck with it when you get it!

Re: Long wait for order

Peter_W — Mon, 28 Jul 2025 12:48:32 GMT

Hey @Nicolajenks92.

Thanks for reaching out to us here on the Community 😊

It seems odd that you've had a separate email around payments / bills on this - it should be added to your account alongside your existing mobile and share the same billing dates, so does this all match?

The fact you've received this though, and it mentions a dispatch to store on the 20th, suggests to me that all has definitely gone through with the order as it should do.

Popping into the store like @adamjackdrew mentioned definitely could be worth it, or if you'd prefer to call ahead you can find your local branch's contact details via our store finder.

Peter