topic Re: New Phone hasnt arrived in Orders

New Phone hasnt arrived

Tillysands07 — Wed, 23 Jul 2025 08:32:10 GMT

Im a new customer withh EE and I brought the new nothing 3 phone it was meant to arrive on the 21st July and it still hasn't arrived 😞 I called up the team and they said they would send another email but it hasn't come through i was wondering if anyone could help me with my problem

Thank you 🙂

Re: New Phone hasnt arrived

Ritu_D — Wed, 23 Jul 2025 10:10:42 GMT

Good morning @Tillysands07

Welcome to the community.

I am sorry to hear you are experiencing these issues with your new order.

Have you been able to check your spam/junk mail to see if the email confirmation is in there.

When you spoke to the customer service team did they give you a estimated delivery date?

Thanks

Ritu

Re: New Phone hasnt arrived

Tillysands07 — Wed, 23 Jul 2025 10:17:08 GMT

I have checked my junk mail/ spam but there isn't anything there

When i called they said that I would be getting another conformation email but there hasn't been one. They didnt say anything about when my phone would arrive either. I would just like to know if everything is still going through with my order 🙂

Thank you for responding

Re: New Phone hasnt arrived

Ritu_D — Wed, 23 Jul 2025 10:20:47 GMT

Thanks for getting back to me so quickly @Tillysands07

I don't have account access here on the community, but if you can tell me the make, model and colour of the handset you ordered I can check on stock levels for expected delivery times.

I would also suggest you Contact Us again to get clarification on your order too.

Ritu

Re: New Phone hasnt arrived

Tillysands07 — Wed, 23 Jul 2025 10:27:06 GMT

Yes of course

I got the nothing phone 3, white it said it should have been delivered on Monday

Thank you for your help I will try and contact your services again

Re: New Phone hasnt arrived

Ritu_D — Wed, 23 Jul 2025 10:41:44 GMT

Thank you @Tillysands07

I have checked the stock and it advises the phone will be dispatched within 3 days. If you ordered over the phone that would be 3 days from the date the order is confirmed with the digital sales team.

Just to be certain I would definitely recommend giving the team a call to confirm everything for you.

Let me know how you get on.

Thanks

Ritu

Re: New Phone hasnt arrived

Tillysands07 — Sun, 27 Jul 2025 16:41:12 GMT

Hey

I did end up calling and they said it would be dispatched on the Friday but it has still yet to be dispatched we will try calling again tomorrow to see if something else has been going on but I dont know how we can do anything else

Thank you for your help

Tilly

Re: New Phone hasnt arrived

scarletnothing — Sun, 03 Aug 2025 23:47:05 GMT

Hi, have you received the phone yet? I ordered the same exact phone on the 23rd and still heard nothing! I called up on monday and finally got through to someone who could check on the order. The guy was super nice but he said that the phone still hasn’t been restocked and couldn’t give an estimate on when it would be stocked. 😞