topic Re: New Phone contract in Orders

New Phone contract

sweetpotato2006 — Fri, 25 Jul 2025 14:20:05 GMT

Hi! yesterday around 7pm i ordered an Iphone 15 on contract it’s 3:20PM. Payment was accepted straight away, last night but I haven’t received a dispatch email or any tracking details. The order status hasn’t changed since, and I’m starting to wonder if something’s holding it up.

Thanks in advance

Re: New Phone contract

Katie_B — Fri, 25 Jul 2025 16:06:38 GMT

Hello @sweetpotato2006.

Thanks for ordering with us.

What colour and memory size did you go for?

I would love to see if I can look into this for you.

Katie

Re: New Phone contract

sweetpotato2006 — Fri, 25 Jul 2025 16:57:26 GMT

I ordered 125GB in Pink

Re: New Phone contract

sweetpotato2006 — Sat, 26 Jul 2025 09:07:32 GMT

Hi, I placed an order for an iPhone 15 (Pink, 125GB) Thursday evening around 7PM, and the payment was accepted. I haven’t received a dispatch confirmation or any updates since, does anyone know why this may be, thank you

Re: New Phone contract

Northerner — Sat, 26 Jul 2025 09:59:42 GMT

Hi @sweetpotato2006

Have you checked EE order tracker:

https://ee.co.uk/help/orders

I suggest downloading and registering on the DPD app as well as you will receive a notification from them when your delivery is due.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

Re: New Phone contract

Rach_H — Sat, 26 Jul 2025 14:32:27 GMT

Thanks for confirming that @sweetpotato2006.
That model does look to be on 1 day dispatch so I would have expected you to have had an update by now. If you give our customer care team a call, they will be able to look into this for you.
Rach