https://community.ee.co.uk/t5/Orders/Flip7-order-issue/m-p/1551221#M86285 <P>I preordered the Flip7 through the online website and recieved confirmation of such upon funds being withdrawn from account.&nbsp;</P><P>Since then I have <STRONG>recieved</STRONG> no reply or update regarding this and at 1am last night the deposit was put back into my account and Monzo has said that the money was given back to me as the merchant has taken too long to collect it. What does this mean? As I have already signed an agreement for a 36 month contract. I was sat on hold for an hour earlier and have tried to reach out at every avenue to no avail.&nbsp;</P><P>I have recieved no email regarding this cancellation or if it even has been cancelled im not sure.&nbsp;</P><P>I cant look online at my orders as it says timed out every time I use my reference number. Just a bit of clarity would be ideal as I want to search elsewhere for a phone but im not sure if its even coming or not as nobody has reached out during any of this.&nbsp;</P><P>I find the lack of customer service absolutely abhorrent to be totally honest.&nbsp;</P> Fri, 25 Jul 2025 17:54:15 GMT Kairolu 2025-07-25T17:54:15Z https://community.ee.co.uk/t5/Orders/Flip7-order-issue/m-p/1551221#M86285 <P>I preordered the Flip7 through the online website and recieved confirmation of such upon funds being withdrawn from account.&nbsp;</P><P>Since then I have <STRONG>recieved</STRONG> no reply or update regarding this and at 1am last night the deposit was put back into my account and Monzo has said that the money was given back to me as the merchant has taken too long to collect it. What does this mean? As I have already signed an agreement for a 36 month contract. I was sat on hold for an hour earlier and have tried to reach out at every avenue to no avail.&nbsp;</P><P>I have recieved no email regarding this cancellation or if it even has been cancelled im not sure.&nbsp;</P><P>I cant look online at my orders as it says timed out every time I use my reference number. Just a bit of clarity would be ideal as I want to search elsewhere for a phone but im not sure if its even coming or not as nobody has reached out during any of this.&nbsp;</P><P>I find the lack of customer service absolutely abhorrent to be totally honest.&nbsp;</P> Fri, 25 Jul 2025 17:54:15 GMT https://community.ee.co.uk/t5/Orders/Flip7-order-issue/m-p/1551221#M86285 Kairolu 2025-07-25T17:54:15Z https://community.ee.co.uk/t5/Orders/Flip7-order-issue/m-p/1551297#M86288 <P>Hey there&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4820938">@Kairolu</a>&nbsp;</P> <P>Welcome to the EE Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>I've just popped you over a <A href="https://community.ee.co.uk/t5/notes/privatenotespage" target="_blank" rel="noopener">private message</A> with a few more details on this one.</P> <P>Peter</P> Sat, 26 Jul 2025 07:49:23 GMT https://community.ee.co.uk/t5/Orders/Flip7-order-issue/m-p/1551297#M86288 Peter_W 2025-07-26T07:49:23Z