topic Re: Ordered a phone, told 11 days later to choose another in Orders

Ordered a phone, told 11 days later to choose another

Amy2131 — Fri, 25 Jul 2025 17:35:34 GMT

I ordered the flip 7 11 days ago, this morning was told it would be delivered.

I've just been told sorry its out of stock choose another phone.

Been with ee 8 years and this is ridiculous

Re: Ordered a phone, told 11 days later to choose another

Northerner — Fri, 25 Jul 2025 17:40:25 GMT

Hi @Amy2131

Not much EE can do if they don't have the stock from Samsung.

Thanks

Re: Ordered a phone, told 11 days later to choose another

Rach_H — Sat, 26 Jul 2025 14:34:11 GMT

Hi @Amy2131,

Welcome to the Community!

We always work to fulfill all our customer orders as swiftly as possible, but this is dependent on the stock we recieve from our suppliers. If you get back in touch with our team then they will be able to give you an update on when you are likely to receive your device, or discuss the alternate options if you would prefer not to wait.

Rach