topic Re: No tracking sent in Orders

No tracking sent

Eliroseferg — Thu, 24 Jul 2025 17:18:17 GMT

I originally made an order a few weeks ago and my device was out of stock my order was cancelled as I phoned up and hadn’t received tracking after 5 days. I’ve reordered the device on the 22nd, the phone was in stock and when I spoke over the phone before they said I should’ve received tracking by now! I’ve got the XO number and when I put into tracking it says tracking timed out. What can I do to resolve this, I’ve tried calling 150 but everytime I call the phone just hangs up. What can I do to resolve this as it’s extremely frustrating.

Re: No tracking sent

Chris_B — Thu, 24 Jul 2025 17:35:00 GMT

@Eliroseferg You’ll receive tracking once a device is allocated to you. You have an order number and until a device is allocated you can not track nothing.

Re: No tracking sent

Eliroseferg — Thu, 24 Jul 2025 18:41:37 GMT

When will I be expected to receive tracking as it stated 1-2 working days.

thank you

Re: No tracking sent

Leanne_T — Fri, 25 Jul 2025 07:50:09 GMT

Morning @Eliroseferg

Thanks for coming to the community.

Which model device, including memory size and colour did you order?

Have you upgraded or is this a new EE contract?

Speak to you soon 🙂

Leanne.

Re: No tracking sent

Eliroseferg — Fri, 25 Jul 2025 08:46:56 GMT

Hello Leanne,

it’s the iPhone 15 in pink 256GB and it’s a new contract.

Thank you for your help!

Elirose

Re: No tracking sent

Rach_H — Sat, 26 Jul 2025 13:55:30 GMT

Thanks for coming back to us @Eliroseferg

Once the device has been dispatched, DPD will be in touch with tracking details.

If you would like to check the order has been fully processed, please get in touch with our mobile guides.

Rach