topic Re: Re: Uprgade Details not showing in Track my order in Orders

Re: Uprgade Details not showing in Track my order

lees_22 — Fri, 18 Jul 2025 09:29:14 GMT

Hi - I am having the same issue today. i am putting in the order number and my email with no details of my order coming up. have also tried with my mobile number. my account is still saying i am eligible to upgrade - even though i have?

Re: Re: Uprgade Details not showing in Track my order

lees_22 — Fri, 18 Jul 2025 09:34:13 GMT

Hi - I have today upgraded to new pay monthly handset and i am putting in the order number and my email with no details of my order coming up. have also tried with my mobile number. my account is still saying i am eligible to upgrade - even though i have?

Re: Re: Uprgade Details not showing in Track my order

Linzi_H — Fri, 18 Jul 2025 12:02:48 GMT

Hi @lees_22

Welcome to the Community.

I know you'll be keen to see what stage your upgrade is at!

If you have an order number, I'm presuming you've received an email confirmation alongside this too.

What have you ordered exactly?
When and how did you place the order?

Is anything showing within the DPD app yet by any chance?

Linzi