https://community.ee.co.uk/t5/Orders/Re-Orders-getting-cancelled/m-p/1548376#M86076 <P>My wife has placed an order and was asked to give her phone number as she doesn’t have a phone number she used mine. I received a cancellation text with no explanation. We can’t resolve this as every number will call connects to my account with ee and no option anywhere to speak to someone about it</P> Tue, 15 Jul 2025 14:27:29 GMT Ericjelly 2025-07-15T14:27:29Z https://community.ee.co.uk/t5/Orders/Re-Orders-getting-cancelled/m-p/1548376#M86076 <P>My wife has placed an order and was asked to give her phone number as she doesn’t have a phone number she used mine. I received a cancellation text with no explanation. We can’t resolve this as every number will call connects to my account with ee and no option anywhere to speak to someone about it</P> Tue, 15 Jul 2025 14:27:29 GMT https://community.ee.co.uk/t5/Orders/Re-Orders-getting-cancelled/m-p/1548376#M86076 Ericjelly 2025-07-15T14:27:29Z https://community.ee.co.uk/t5/Orders/Re-Orders-getting-cancelled/m-p/1548427#M86077 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4819033">@Ericjelly</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>To get in touch with our sales team, please try calling 0800 956 6000 from any phone and once connected to a guide they can take a look at the order your wife placed.&nbsp;</P> <P>If you call from an EE number, they will locate the correct account and check why this was cancelled and see what is needed to get this sorted.</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Tue, 15 Jul 2025 16:23:56 GMT https://community.ee.co.uk/t5/Orders/Re-Orders-getting-cancelled/m-p/1548427#M86077 Leanne_T 2025-07-15T16:23:56Z