https://community.ee.co.uk/t5/Orders/cancelled/m-p/1547544#M86034 <P>I ended an order through the application, it was discounted at the time of my bank and the other day I received an SMS saying that my order was cancelled, when will I receive my refund?</P> Fri, 11 Jul 2025 19:40:13 GMT talisson 2025-07-11T19:40:13Z https://community.ee.co.uk/t5/Orders/cancelled/m-p/1547544#M86034 <P>I ended an order through the application, it was discounted at the time of my bank and the other day I received an SMS saying that my order was cancelled, when will I receive my refund?</P> Fri, 11 Jul 2025 19:40:13 GMT https://community.ee.co.uk/t5/Orders/cancelled/m-p/1547544#M86034 talisson 2025-07-11T19:40:13Z https://community.ee.co.uk/t5/Orders/cancelled/m-p/1547593#M86036 <P>HI <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4816357">@talisson</a></SPAN>&nbsp;<BR /><BR />Welcome to the EE Community<BR /><BR />Sorry to hear you cancelled your application. Was this for a mobile/SIM line?<BR /><BR />The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.&nbsp;<BR /><BR />As your application has not been completed we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.&nbsp;<BR /><BR />Hope this helps!&nbsp;<BR /><BR />Ali&nbsp;</P> Sat, 12 Jul 2025 07:09:02 GMT https://community.ee.co.uk/t5/Orders/cancelled/m-p/1547593#M86036 Ali_A 2025-07-12T07:09:02Z