topic Re: Where is my PAYG Sim card? in Orders

Where is my PAYG Sim card?

AdamMcEwen — Fri, 11 Jul 2025 08:16:57 GMT

bought PAYG sim card online back on 17th June, still waiting for it to turn up. "the UK's No. 1 network"? not really.

Re: Where is my PAYG Sim card?

Northerner — Fri, 11 Jul 2025 09:30:58 GMT

Hi @AdamMcEwen

These are sent via the post office, likely lost after all this time.

You can pick a SIM up from supermarkets/EE store or try ordering again.

Thanks

Re: Where is my PAYG Sim card?

AdamMcEwen — Fri, 11 Jul 2025 09:36:07 GMT

Ok, so how do I get a refund on what I've already spent or a new sim sent linked to what i've already paid?

Re: Where is my PAYG Sim card?

Leanne_T — Fri, 11 Jul 2025 11:12:37 GMT

Hi @AdamMcEwen

Thanks for coming to the community.

If you purchased a pack for the SIM, please call us on 0800 956 6000 and the team will check the order and send another SIM card for you with the same number that was issued and pack 🙂

Thanks.

Leanne.