topic Re: Returned kit in Orders

Returned kit

Blueeyes78 — Thu, 10 Jul 2025 20:15:19 GMT

I returned my unopened internet kit and you still took the £85.00 from my bank account and kit was sent back on time and I need the money reimburse d into my bank account asap or am going trading standards over this

Re: Returned kit

Schockwave — Thu, 10 Jul 2025 21:21:47 GMT

Hello @Blueeyes78 ,

Welcome to the community,

Once the kit has been returned to EE and inspected, you will receive a refund, you need to give it time to be refunded to your account, we have no account access here and do not know who you are, your best bet is to speak to customer services. When did you return the kit, and do you have the receipt for it?

Re: Returned kit

Mustrum — Thu, 10 Jul 2025 21:52:45 GMT

@Blueeyes78 this is not customer services, so no one knows about the details of your issues.

If you have the details and proof of posting you could just ring customer services who could easily resolve your issue rather than waiting to see if/when the warehouse crosses you off their list.