https://community.ee.co.uk/t5/Orders/Upfront-payment-not-being-refunded/m-p/1546946#M85989 <P>I tried to order a phone on the 6th July and had to pay an upfront payment of £30. My order was cancelled but I haven't had the refund back for the upfront payment - my banking app still states that its pending. How long will this take please?&nbsp;</P> Wed, 09 Jul 2025 03:28:17 GMT Shanjane98 2025-07-09T03:28:17Z https://community.ee.co.uk/t5/Orders/Upfront-payment-not-being-refunded/m-p/1546946#M85989 <P>I tried to order a phone on the 6th July and had to pay an upfront payment of £30. My order was cancelled but I haven't had the refund back for the upfront payment - my banking app still states that its pending. How long will this take please?&nbsp;</P> Wed, 09 Jul 2025 03:28:17 GMT https://community.ee.co.uk/t5/Orders/Upfront-payment-not-being-refunded/m-p/1546946#M85989 Shanjane98 2025-07-09T03:28:17Z https://community.ee.co.uk/t5/Orders/Upfront-payment-not-being-refunded/m-p/1546947#M85990 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4815106">@Shanjane98</a>&nbsp;: As it's showing Pending it hasn't actually been taken from you bank a/c. As the order has been cancelled EE will not apply for it &amp; so the pending payment will be removed within a few days by your bank.</P> Wed, 09 Jul 2025 04:34:05 GMT https://community.ee.co.uk/t5/Orders/Upfront-payment-not-being-refunded/m-p/1546947#M85990 XRaySpeX 2025-07-09T04:34:05Z