topic Re: XKO number in Orders

XKO number

GreenmanS46 — Thu, 03 Jul 2025 21:03:20 GMT

Any help would be much appreciated.

the “xko” order number I have been issued isn’t working. It keeps saying that it’s “timed out”, yet I’ve not used it. I cancelled my previous contract with o2 so dpd can’t contact me with a tracking number either. Am I being stupid here or is there another way to see my order?

Kind regards

Re: XKO number

Chris_B — Fri, 04 Jul 2025 05:56:51 GMT

@GreenmanS46 That’s an order number you need a tracking number. You can use the DPD app for tracking.
You also need a working phone as you’ll be sent a PIN that you have to give to the courier when they hand over your item, No pin no item.

Luckily for you that pin is also available via the DPD app should you download it and create an account.

Re: XKO number

Chris_S — Fri, 04 Jul 2025 07:45:29 GMT

Hi @GreenmanS46

As @Chris_B mentioned, the XKO reference is just the reference for your order, rather than a delivery reference.

When your order has been processed and passed to our couriers, you'll get a delivery reference text to the number that you set as your contact number.

Chris S

Re: XKO number

Nahesh — Wed, 17 Sep 2025 21:53:20 GMT

I need a order number please you can send me the order number