https://community.ee.co.uk/t5/Orders/Device-exchange/m-p/1545264#M85931 <P>Online &amp; telesales purchases come with a statutory 14days "change of mind" right of return. You will need to exercise that cancellation, and then re-order or purchase the item you now prefer.</P> <P>If this was an upgrade order, the upgrade will need to be fully cancelled before you can purchase again. Also be aware phone purchases at EE retail stores do not come with the same 14days "change of mind" right of return, so phones you buy that way are non-refundable.</P> Tue, 01 Jul 2025 21:27:02 GMT bristolian 2025-07-01T21:27:02Z https://community.ee.co.uk/t5/Orders/Device-exchange/m-p/1545260#M85930 <P>So I’ve just ordered a 16 pro via phone, I was wondering if I could exchange that device for the 16 pro max if I take it into store as I was told the price would be £76 a month where the 16 pro max is £55 a month with the same calls texts and data</P> Tue, 01 Jul 2025 20:45:13 GMT https://community.ee.co.uk/t5/Orders/Device-exchange/m-p/1545260#M85930 Ashleyjay169 2025-07-01T20:45:13Z https://community.ee.co.uk/t5/Orders/Device-exchange/m-p/1545264#M85931 <P>Online &amp; telesales purchases come with a statutory 14days "change of mind" right of return. You will need to exercise that cancellation, and then re-order or purchase the item you now prefer.</P> <P>If this was an upgrade order, the upgrade will need to be fully cancelled before you can purchase again. Also be aware phone purchases at EE retail stores do not come with the same 14days "change of mind" right of return, so phones you buy that way are non-refundable.</P> Tue, 01 Jul 2025 21:27:02 GMT https://community.ee.co.uk/t5/Orders/Device-exchange/m-p/1545264#M85931 bristolian 2025-07-01T21:27:02Z