https://community.ee.co.uk/t5/Orders/Re-Re-Parcel-lost-stolen-with-DPD/m-p/1544815#M85927 <P>I got a new upgrade of my mobile phone and it was on flexy plan and had to be delivered to my house and unfortunately missed two attempts to deliver. I selected to have it delivered at the weekend as work 5/7 days but never got a time slot of when it was going to be delivered. When I contacted dpd they weren’t helpful and got frustrated so the person I spoke to transfer me to another advisor and then when he looked at my delivery he told me that my parcel has gone missing. I am having to pay for a contract phone that I don’t have. A ee advisor helped me to fill out a form and I was supposed to be called either Thursday or Friday but still nothing so I am at that stage where I don’t have a clue what to do.</P><P>Do you know the contact number to call regarding my flexy account?&nbsp;</P> Mon, 30 Jun 2025 05:40:53 GMT Katrina19874 2025-06-30T05:40:53Z https://community.ee.co.uk/t5/Orders/Re-Re-Parcel-lost-stolen-with-DPD/m-p/1544815#M85927 <P>I got a new upgrade of my mobile phone and it was on flexy plan and had to be delivered to my house and unfortunately missed two attempts to deliver. I selected to have it delivered at the weekend as work 5/7 days but never got a time slot of when it was going to be delivered. When I contacted dpd they weren’t helpful and got frustrated so the person I spoke to transfer me to another advisor and then when he looked at my delivery he told me that my parcel has gone missing. I am having to pay for a contract phone that I don’t have. A ee advisor helped me to fill out a form and I was supposed to be called either Thursday or Friday but still nothing so I am at that stage where I don’t have a clue what to do.</P><P>Do you know the contact number to call regarding my flexy account?&nbsp;</P> Mon, 30 Jun 2025 05:40:53 GMT https://community.ee.co.uk/t5/Orders/Re-Re-Parcel-lost-stolen-with-DPD/m-p/1544815#M85927 Katrina19874 2025-06-30T05:40:53Z https://community.ee.co.uk/t5/Orders/Re-Re-Parcel-lost-stolen-with-DPD/m-p/1544838#M85928 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/450266">@Katrina19874</a></SPAN>&nbsp;<BR /><BR />I'm sorry that you have had issues with your delivery and that you haven't had the call back you were expecting.<BR /><BR />Our customer care team will be able to look into this, you can see how to contact them here <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">Contact Us About Mobile Billing and Account</A>.<BR /><BR />Lesley<BR />&nbsp;</P> Mon, 30 Jun 2025 07:33:28 GMT https://community.ee.co.uk/t5/Orders/Re-Re-Parcel-lost-stolen-with-DPD/m-p/1544838#M85928 Lesley_W 2025-06-30T07:33:28Z