Phone cancelled due to fraud

Ashleyjay169 — Mon, 30 Jun 2025 14:23:58 GMT

Hello, last month I placed two order for mobiles, everything was accepted including the credit check, however ee then cancelled the devices due to “fraud” and asked me to go in with id, does anybody know if they will credit check me again as I just got my id today.

Re: Phone cancelled due to fraud

Peter_W — Mon, 30 Jun 2025 16:45:59 GMT

Hi @Ashleyjay169.

Welcome to the EE Community 😊

This is a tough one to make a call on, as it will depend on what state the order had gotten to by the time it was cancelled for potential fraud.

If it already exists on an account this may be recoverable without the credit check, but if this failed earlier on there's a chance it would need to be a whole new order.

We do have a team for all queries linked to your credit file though, so if you were concerned about extra searches due to the fraud cancellation, it's potentially something they could look into.

Peter

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Phone cancelled due to fraud

Re: Phone cancelled due to fraud