topic Re: Replacement SIM not arrived in Orders

Replacement SIM not arrived

Clare133 — Mon, 30 Jun 2025 12:45:30 GMT

I ordered a replacement SIM on Tuesday (24th June) and it still hasn’t arrived. I asked a member of staff to help me sort it out in an EE shop on 25th and they basically said it wasn’t possible/would be too much hassle. I only have limited credit for emergency’s on a temporary phone so I can’t ring EE and I can’t seem to get any help online either. Is there any way to get an eSIM instead? I also haven’t received any tracking details but did get a confirmation email.

Re: Replacement SIM not arrived

XRaySpeX — Mon, 30 Jun 2025 13:06:55 GMT

SIMs are sent by 2nd Class Royal Mail untracked. The w/end intervened.

Re: Replacement SIM not arrived

Schockwave — Mon, 30 Jun 2025 14:32:21 GMT

@Clare133 , eSIMs are only available for customers on contract, so if on pay as you go, you will not be able to have one.

Re: Replacement SIM not arrived

Peter_W — Mon, 30 Jun 2025 16:08:49 GMT

Hi @Clare133.

Welcome to the Community!

As @XRaySpeX mentioned, our timescales are based around working days, so there's a chance that it has just been a bit held up by the weekend.

If you don't see anything in the next day or so it's definitely worth looking into other options though.

Did you actually visit a branch, or was it over the phone that you were advised this wasn't possible to replace?

Provided you have a valid passport or UK driving licence photocard, you should be able to get this sorted.

Peter