topic Confirmation email. in Orders

Confirmation email.

Jdunn3 — Sun, 22 Jun 2025 19:36:41 GMT

Good evening, just order a new pay monthly phone, at the confirmation screen it just said thanks for your order got the email and it says ‘call us to discuss’ but when looking at the actual email it mentions nothing about calling them just they will be in contact when my order is on the way. Any reason I need to call them? Or is it just a typo?

Re: Confirmation email.

Northerner — Sun, 22 Jun 2025 20:07:28 GMT

Hi @Jdunn3

You'll need to phone to verify some information or your order will not proceed.

Thanks

Re: Confirmation email.

Jdunn3 — Sun, 22 Jun 2025 20:08:06 GMT

Is it a failed credit check ? Or just basic information?

Re: Confirmation email.

Northerner — Sun, 22 Jun 2025 20:18:20 GMT

Hi @Jdunn3

No idea you'll need to speak to EE.

Thanks