topic Re: Order in Orders

Order

Nakita98 — Sat, 14 Jun 2025 17:30:28 GMT

I placed an order for an iPhone 16 pro I payed the upfront cost but after I paid this the screen remained the same but payment was taken and I've had no email all day

Re: Order

tashh92jn — Sat, 14 Jun 2025 19:58:49 GMT

This has literally just happened to me! Has this been resolved for you?

Re: Order

Michael_D — Sun, 15 Jun 2025 08:04:32 GMT

Hi @Nakita98 and @tashh92jn

Welcome to the community.

It would be common for the payment to show as pending with the bank as there was an attempt to make a payment, but if the order hasn't gone through, we'd not take it.

Did you see an order confirmation screen with an order number?

Have you checked in your junk/spam folders on your email in case it has dropped in there?

Michael

Re: Order

Ghostridaz — Wed, 18 Jun 2025 08:21:37 GMT

soon as they get your bank details they couldnt give a **bleep**. was told sim only would take 24- 48 now its upto 10 days?

my parent got a sim sent from China quicker, no email or text since taking my bank details.

my contract started on 15th so when it does come ive already lost nearly 2 weeks but WHO cares they dont, heres an AI to talk to for a few hours ridiculous. Just already had a problem with BT last week then i found out BT merged with E,E so dont expect anywork soon, pray like everyone else we might get what we pay for.