topic Re: Confirmation email in Orders

Confirmation email

Zahra0406 — Sun, 15 Jun 2025 20:13:18 GMT

Hello,

I have ordered 2 phones from EE I have received 2 emails to say they’ve got my order, but in the email subject it says “please call us to discuss” but in the email it says if they require any further information they will contact me

so do I have to contact them or is everything okay?

thank you

Re: Confirmation email

Northerner — Sun, 15 Jun 2025 21:34:04 GMT

Hi @Zahra0406

They have asked you to contact them, as per the email heading you should contact EE further.

Thanks

Re: Confirmation email

Chris_S — Mon, 16 Jun 2025 07:59:16 GMT

Hi @Zahra0406

I'd recommend giving them a call so that they can investigate why you've been asked to call in.

There should be a number for you to call within the email that you've received.

Chris S