topic Re: EE Store Contact in Orders

EE Store Contact

lucafitz — Thu, 12 Jun 2025 11:53:15 GMT

Hi, Does anyone have a phone number for orders made on ee store website - struggling to get anywhere - need to amend the address before tomorrow as DPD have already tried to deliver once.

asked for call back and sent email already.

Re: EE Store Contact

Chris_B — Thu, 12 Jun 2025 12:11:12 GMT

@lucafitz You’ll not be able to amend the delivery address. Upon a second failed delivery the item will return back to EE and you’ll be refunded any upfront cost that you’ve paid within 10 days. You then have to re-order again with the correct delivery address.

Re: EE Store Contact

lucafitz — Thu, 12 Jun 2025 12:26:07 GMT

Thanks for getting back to me - DPD and customer service has told me to contact the online store to amend the address ?

Re: EE Store Contact

Christopher_G — Thu, 12 Jun 2025 14:47:48 GMT

Hi @lucafitz

Welcome to the community.

What is it that you ordered? If it's an electronics order, you can find some information on how to contact that team here on our Contact us - EE Store page.

If you've already emailed the same team, they'll be in touch with you soon.

Chris