topic Re: New to EE - I ordered excess equipment in error can I return it? in Orders

New to EE - I ordered excess equipment in error can I return it?

ryanna2599 — Wed, 11 Jun 2025 10:43:58 GMT

Hello,

I am new to EE and wasn't sure what I needed, so I accidentally ordered excess equipment that I don't need🤔. I would like to know how I can return it. The equipment is in its original packaging and is unopened. Rather than let it go to waste, I would prefer to return it 🙏

Thank you!

Re: New to EE - I ordered excess equipment in error can I return it?

XRaySpeX — Wed, 11 Jun 2025 10:49:22 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: New to EE - I ordered excess equipment in error can I return it?

ryanna2599 — Wed, 11 Jun 2025 10:57:58 GMT

Thanks @XRaySpeX , just checking, should I call and cancel the specific equipment that I don't need? As I don't want to cancel the services provided by EE.

Re: New to EE - I ordered excess equipment in error can I return it?

Leanne_T — Wed, 11 Jun 2025 14:13:40 GMT

Hi @ryanna2599

Thanks for coming to the community.

If you give us a call, the team can check the order and help you get the equipment returned 🙂

Thanks.

Leanne.

Re: New to EE - I ordered excess equipment in error can I return it?

ryanna2599 — Wed, 11 Jun 2025 14:15:38 GMT

Thanks @Leanne I did call and spoke to Fabio 👍

Sent from Outlook for Android<>

Re: New to EE - I ordered excess equipment in error can I return it?

Leanne_T — Wed, 11 Jun 2025 14:16:53 GMT

Thanks for coming back and letting us know @ryanna2599

Leanne 🙂