topic Re: Taken deposit in Orders

Taken deposit

Lastwhiterhino — Sat, 07 Jun 2025 21:16:02 GMT

Just ordered a new pay monthly phone ..EE have taken the 50 pounds upfront payment .. but I have had no confirmation email for my order and it's not letting me go to the confirmation page on the site ... 😡

Re: Taken deposit

Schockwave — Sat, 07 Jun 2025 22:06:47 GMT

Hello @Lastwhiterhino ,

Welcome to the community,

The amount should show as pending on your bank, so not actually taken, this is normal.

Have you checked your spam/junk folder?

Re: Taken deposit

Lastwhiterhino — Sun, 08 Jun 2025 06:20:31 GMT

No it's has actually gone out of my bank .... Twice ! So I'm down 100 pounds with still no confirmation about my order!!

Re: Taken deposit

Northerner — Sun, 08 Jun 2025 07:40:12 GMT

Hi @Lastwhiterhino

You'll receive an email when your order is processed.

Two payments indicates you may have paid an upfront fee and deposit. If you want clarification then you'll need to speak to EE CS on 150.

Thanks

Re: Taken deposit

Williamfraser6 — Mon, 09 Jun 2025 13:02:09 GMT

Any chance you could get me an update for this same thing?
I placed an order 4 days ago received email to confirm order being processed however nothing further and same as the original poster you have taken the upfront cost payment out my bank but given nothing

William fraser

Re: Taken deposit

Delmc78 — Mon, 09 Jun 2025 13:24:18 GMT

Snap and order tracking keeps saying timed out. Payment taken but no idea if my upgrade has gone through

Re: Taken deposit

Williamfraser6 — Mon, 09 Jun 2025 14:03:19 GMT

Yes same here and when I log in there’s nothing showing under orders quick to take the money but then just leave you hanging

Re: Taken deposit

Schockwave — Mon, 09 Jun 2025 15:17:53 GMT

@Williamfraser6 , the reason for taking the upfront cost, which should be pending, is to make sure that you can pay, as devices are expensive.

Have you checked your spam/junk folder?

You can ring customer service, press option 2 and you should get through to one of the guides.

If your order has not gone through, you would get a cancellation notice, also the same if they need to speak to you first, so well worth checking your spam/junk folder, if you have not already done so.