topic Re: DPD Pin Code - Incorrect Mobile Number in Orders

DPD Pin Code - Incorrect Mobile Number

Jah8 — Thu, 05 Jun 2025 12:12:41 GMT

I’ve just tried to take delivery of a Switch 2 and was asked for a PIN code which I’ve never received.

Checking the order the mobile number on the order isn’t mine, any of my families (all on the same EE account) or any number I know. It’s a guy at the other end of the county (I called him) who I’ve never met.

Speaking to EE they’ve said that the only thing I can do is e-mail the relevant team with a response time of two working days. Does anyone know if there’s a faster way to get through to someone? None of the menu or contact options seem remotely relevant and the people you speak to say they can’t see the order.

Re: DPD Pin Code - Incorrect Mobile Number

Jah8 — Thu, 05 Jun 2025 12:51:00 GMT

Answering my own question in case it’s helpful for anyone else. There is a number you can call, though not on the website. It’s 08000790062 - they were super helpful and can update the number DPD have directly in the DPD system.

Re: DPD Pin Code - Incorrect Mobile Number

Christopher_G — Thu, 05 Jun 2025 14:56:06 GMT

Hi @Jah8

Welcome to the community.

I imagine how disappointing it must have been to not be able to take delivery. Fingers crossed everything goes well when they try again.

Chris

Re: DPD Pin Code - Incorrect Mobile Number

Retrozoid — Fri, 06 Jun 2025 04:22:20 GMT

Hi have the same issue, it was dispatched yesterday have no tracking at all probs due to it all being in mobile. The number for my contact which they will use for DPD is one I’ve asked them to change several times and didn’t, il call them soon as lines open. How quick did you get a new pin after they changed it if you don’t mind me asking

Re: DPD Pin Code - Incorrect Mobile Number

Leanne_T — Fri, 06 Jun 2025 08:50:24 GMT

Morning @Retrozoid

Thanks for coming to the community.

Since you posted, have you spoken to our mobile guides and had the number changed?

If you have the DPD app, you should be able to check for the PIN by using the registered email address and delivery address.

Leanne.

Re: DPD Pin Code - Incorrect Mobile Number

crh97 — Fri, 06 Jun 2025 11:51:14 GMT

The same thing just happened to me with my partner’s phone number being on the delivery and he was at work, worst part is I now have the code 10 min later but they won’t deliver again until Monday!

Re: DPD Pin Code - Incorrect Mobile Number

Retrozoid — Fri, 06 Jun 2025 14:09:17 GMT

Just to update the EE guide did change the number in DPD and email address however the driver came and on his PDA my old number still showed and couldn’t send a pin to me. It is now arranged for tomorrow I have had a text and email to confirm the same but still no pin

i do hope that tomorrow the pin is sent to me otherwise I won’t be happy. In terms of the app it doesn’t show at the top with a pin as says does not match the parcel info but it does match so I won’t be able see the pin

Re: DPD Pin Code - Incorrect Mobile Number

Lmradford — Mon, 14 Jul 2025 11:35:08 GMT

Thanks for this! Super helpful resolution, the team sorted my query straight away

Re: DPD Pin Code - Incorrect Mobile Number

WILLI666 — Fri, 11 Sep 2026 12:48:41 GMT

HOW DIFFICULT IS IT TO GET A PIN, ITS AN ABSOLUTE JOKE .... JUST EMAIL IT

Re: DPD Pin Code - Incorrect Mobile Number

Lesley_W — Fri, 11 Sep 2026 15:46:16 GMT

Hi @WILLI666

Welcome to our community.

Are you having trouble receiving a PIN for delivery?

Lesley

Re: DPD Pin Code - Incorrect Mobile Number

WILLI666 — Fri, 11 Sep 2026 17:49:11 GMT

Yes, no pin has been sent, nothing on the DPD app and I have received one email from ee with the tracking number and nothing else, I’ve had to pay £10 to have it redelivered on Saturday and still have no pin, the numbers on my ee account and DPD match but nothing on the app , getting in touch is a frustrating experience as none of the options are relevant to my situation and the DPD app crashes each time I try to use the chat feature, terrible experience all round and I work for BT

Re: DPD Pin Code - Incorrect Mobile Number

Katie_J — Sat, 12 Sep 2026 07:21:11 GMT

Good morning @WILLI666.

Have you received a message from DPD today?

You should receive a text with your one hour delivery window and your PIN code.

Katie

Re: DPD Pin Code - Incorrect Mobile Number

WILLI666 — Sat, 12 Sep 2026 08:26:46 GMT

They transposed a number so I can’t get the pin, my numbers are the same across both ee and DPD as I’ve checked, DPD came but said I couldn’t have it without a pin, rang DPD who told me to ring ee who I can’t get through too as it’s Saturday or I haven’t got an ee number..is there a number to contact to get the correct number sent to DPD as this is getting on my nerves, and I’m out of pocket for a Saturday delivery

Re: DPD Pin Code - Incorrect Mobile Number

Katie_J — Sat, 12 Sep 2026 09:34:46 GMT

Hi @WILLI666.

I absolutely understand your frustration.

If you don't already have an EE account with us please call 0800 956 6000.

Katie

Re: DPD Pin Code - Incorrect Mobile Number

WILLI666 — Sat, 12 Sep 2026 14:06:35 GMT

Thanks I went through to the lost phone team and they changed my number and my pin came through straight after, bit of a faff but it’s now getting dropped off at work . Third time lucky

Re: DPD Pin Code - Incorrect Mobile Number

Peter_W — Sat, 12 Sep 2026 14:34:44 GMT

Thanks for coming back to let us know, @WILLI666

I'm glad to hear that our team managed to get that sorted for you in the end.

Peter