https://community.ee.co.uk/t5/Orders/Bill-brought-forward/m-p/1538332#M85585 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3321400">@nsharp1982</a></SPAN>.</P> <P>Thanks for coming to the community.</P> <P>There is a chance that the bill had already been created before the order was cancelled. If that was the case, it would be reflected on the next bill.</P> <P>I don't have access to your account to check for sure, but if you give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides a call</A> they can bring up the bill and check exactly what is happening.</P> <P>Michael</P> Tue, 03 Jun 2025 09:22:42 GMT Michael_D 2025-06-03T09:22:42Z https://community.ee.co.uk/t5/Orders/Bill-brought-forward/m-p/1538251#M85569 <P>I ordered an upgrade but then cancelled it due to wrong address for delivery. I called and got the order cancelled and was told I wouldn't be charged. I have now got my bill with £50 brought forward for the new phone that I never received.&nbsp;</P> Mon, 02 Jun 2025 21:54:46 GMT https://community.ee.co.uk/t5/Orders/Bill-brought-forward/m-p/1538251#M85569 nsharp1982 2025-06-02T21:54:46Z https://community.ee.co.uk/t5/Orders/Bill-brought-forward/m-p/1538332#M85585 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3321400">@nsharp1982</a></SPAN>.</P> <P>Thanks for coming to the community.</P> <P>There is a chance that the bill had already been created before the order was cancelled. If that was the case, it would be reflected on the next bill.</P> <P>I don't have access to your account to check for sure, but if you give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides a call</A> they can bring up the bill and check exactly what is happening.</P> <P>Michael</P> Tue, 03 Jun 2025 09:22:42 GMT https://community.ee.co.uk/t5/Orders/Bill-brought-forward/m-p/1538332#M85585 Michael_D 2025-06-03T09:22:42Z