https://community.ee.co.uk/t5/Orders/New-order/m-p/1537973#M85557 <P>Hi. I recently became a new customer by ordering a new phone and number.</P><P>The up front payment was taken out of my bank. I then received a text saying that my order was cancelled, but the money still left my bank.&nbsp;</P><P>Please help!&nbsp;</P><P>Thank you&nbsp;</P> Sun, 01 Jun 2025 20:01:54 GMT Sian333 2025-06-01T20:01:54Z https://community.ee.co.uk/t5/Orders/New-order/m-p/1537973#M85557 <P>Hi. I recently became a new customer by ordering a new phone and number.</P><P>The up front payment was taken out of my bank. I then received a text saying that my order was cancelled, but the money still left my bank.&nbsp;</P><P>Please help!&nbsp;</P><P>Thank you&nbsp;</P> Sun, 01 Jun 2025 20:01:54 GMT https://community.ee.co.uk/t5/Orders/New-order/m-p/1537973#M85557 Sian333 2025-06-01T20:01:54Z https://community.ee.co.uk/t5/Orders/New-order/m-p/1537977#M85558 <P>It should only be showing at your bank as "Pending" &amp; should disappear when EE do not lay claim to it.</P> Sun, 01 Jun 2025 20:12:30 GMT https://community.ee.co.uk/t5/Orders/New-order/m-p/1537977#M85558 XRaySpeX 2025-06-01T20:12:30Z