topic Re: New customer sim only in Orders

New customer sim only

LeeBfc — Wed, 25 Sep 2024 10:09:55 GMT

So I ordered a sim only last night as I’m joining as a new customer I entered all details then got message saying we need some more details we will call you in 48 hours. But received a email as well saying successful order and will update when dispatched any ideas if this is normal practice as don’t see why should take 48 hours to discuss info about a sim only order?

Re: New customer sim only

Michael_D — Wed, 25 Sep 2024 13:20:05 GMT

Hi @LeeBfc

Welcome to the communty.

It is great to hear you are moving to us on SIM Only.

If you've received the email saying we'll call you, it would usually be due to us needing a bit more information to put the order through.

Did you receive that email first or the confirmation email?

Michael

Re: New customer sim only

LeeBfc — Wed, 25 Sep 2024 14:10:48 GMT

Hi so the message about calling me in 48 hours was in the same page as it gave me my order number and thanked me for placing the order then had email sent after submitting saying would message me once dispatched??

Re: New customer sim only

Katie_B — Wed, 25 Sep 2024 17:19:11 GMT

Thanks for getting back to us @LeeBfc.

Was there a number provided for our digital sales team?

Katie

Re: New customer sim only

LeeBfc — Wed, 25 Sep 2024 19:35:12 GMT

No number just said someone would call me within 48 hours no number for me to contact anyone if I don’t hear from anyone

Re: New customer sim only

Leanne_T — Thu, 26 Sep 2024 10:39:10 GMT

Hi @LeeBfc

If you have not had a call, please give our sales team a call on 0800 956 6000 and they can help you with the order 🙂

Leanne.

Re: New customer sim only

robby75 — Sat, 31 May 2025 02:16:24 GMT

im in the same situation on the order confirmation it said someone will contact me in 48hrs but an hour after ordering i received a successful order email

did you get your sim or did you have to ring them?

thank you

Re: New customer sim only

Rach_H — Sat, 31 May 2025 07:35:48 GMT

Hi @robby75,

Welcome to the Community!

Did the original email advise why somene was going to contact you about your order?

Rach

Re: New customer sim only

robby75 — Sat, 31 May 2025 08:48:04 GMT

it wasn’t on the email it was on the order confirmation screen, it said:

We need to confirm some details

we’ll call you within the next 48 hours.

then after 40 minutes i received the one and only email i have gotten saying successful order xko…

We are processing your order and will let you know when your items will be dispatched.

Re: New customer sim only

Rach_H — Sat, 31 May 2025 10:06:32 GMT

It might be worth giving the team a call on 0800 956 6000, so the team can check that everything is going though as expected @robby75.

Rach