topic Re: Problems with order number in Orders

Problems with order number

Tialun — Tue, 27 May 2025 15:43:37 GMT

Hi i placed an order on Saturday where i paid £30 deposit. I received an email confirmation with order reference however, its not recognised has my order been accepted or rejected? I’ve not heard anything from EE or been refunded

Re: Problems with order number

Chris_B — Tue, 27 May 2025 17:08:56 GMT

@Tialun You’re received a confirmation of order and that gives you an order number you’ll receive a tracking number once a device has been allocated to you

Re: Problems with order number

Debbie_G — Wed, 28 May 2025 07:44:34 GMT

Hi @Tialun.

Welcome to the community.

As @Chris_B mentioned, you will receive delivery information once your order has been dispatched.

If you would like to check the status of your order, please get in touch with our guides, they will be happy to help.

Debbie