topic Return bag in Orders

Return bag

MartinWBH14 — Tue, 27 May 2025 13:43:55 GMT

please can you urgently send me another return bag. The message that I was sent saying 'We'll send you another one, free of charge. All you need to do is log in to your account and select Return your kit.' is blatantly wrong as that is not an option anywhere so do phone up but not clear what option to select and then lost the will to live after 20 minutes of holding

Re: Return bag

Leanne_T — Tue, 27 May 2025 15:43:12 GMT

Hi there @MartinWBH14

Thanks for coming to the community.

If you need another return bag, please try giving us another call on 0330 123 1105. Once a guide is available and the call is answered, they will get this sent out for you.

Thanks very much.

Leanne.