topic Re: Order number incorrect? Paid £30 upfront, no tracking available in Orders

Order number incorrect? Paid £30 upfront, no tracking available

RetroRadroach — Wed, 12 Mar 2025 06:30:02 GMT

Ordered a new phone as a new customer I got the order confirmation but it's been 3 working days now and I've not heard anything. When I go to track it says the tracking xko number is incorrect.

Re: Order number incorrect? Paid £30 upfront, no tracking available

Chris_B — Wed, 12 Mar 2025 07:38:45 GMT

@RetroRadroach You have an order number and you can not track with an order number, you got that the moment you placed the order and at that point nothing was allocated to you so you can not track nothing. You should get a tracking number once an item is allocated to you and I’m surprised you don’t have this already. You need to call customer support on 0800 956 6000 from any network phone

Re: Order number incorrect? Paid £30 upfront, no tracking available

RetroRadroach — Wed, 12 Mar 2025 10:19:08 GMT

Hi Chris

I'm using EEs own tracking thing and it asks for the order number, not a tracking number. Each time I put the order number in, copied directly from the confirmation email it just says it isn't quite right.

Re: Order number incorrect? Paid £30 upfront, no tracking available

Lesley_W — Wed, 12 Mar 2025 12:37:57 GMT

It sounds like there's a problem with the order number you have been sent @RetroRadroach

If the device you ordered was on back order, it could be because the stock is not there to track it yet. If it was in stock I'd recommend giving that number that @Chris_B provided as our team will be able to help with this.

Lesley

Re: Order number incorrect? Paid £30 upfront, no tracking available

Aikz1_- — Wed, 12 Mar 2025 15:23:42 GMT

Have you sorted this yet as I just did the same thing today?

Re: Order number incorrect? Paid £30 upfront, no tracking available

Aikz1_- — Wed, 12 Mar 2025 15:26:19 GMT

Have you fixed this yet

Re: Order number incorrect? Paid £30 upfront, no tracking available

Peter_W — Wed, 12 Mar 2025 18:05:17 GMT

Hey there @Aikz1_-.

Welcome to the EE Community 😊

What model of phone, including the colour and storage version, did you go for here?

Also can you please double check to make sure you've not received any further emails since you first placed your order?
Peter

Re: Order number incorrect? Paid £30 upfront, no tracking available

JSaunders2 — Sun, 25 May 2025 23:51:34 GMT

I’m also having this problem, I have not received anything since I ordered 3 days ago even though it said next day delivery, I ordered the Samsung galaxy s25 ultra titanium black256GB, what do I do? I also paid £30 upfront

Re: Order number incorrect? Paid £30 upfront, no tracking available

Kelly1312 — Mon, 26 May 2025 01:03:14 GMT

I'm the sane ordered on 23rd may nothing yet

Re: Order number incorrect? Paid £30 upfront, no tracking available

Chris_S — Mon, 26 May 2025 10:09:21 GMT

Hi @JSaunders2 It's great to hear that you've ordered a Samsung S25 Ultra, they're amazing phones.

I'd recommend getting in touch with us so that a guide can look into your order for you.

Chris S