topic Re: Technical Issues when upgrading in Orders

Technical Issues when upgrading

Smartyjnr — Thu, 22 May 2025 06:04:17 GMT

I am due an upgrade but everytime I get to the checkout I am receiving a message saying there are “technical issues”.
I do not want to call and spend ages on the phone trying to upgrade, if I wanted to do that I wouldn’t be trying to upgrade online…

Re: Technical Issues when upgrading

Michael_D — Thu, 22 May 2025 08:11:43 GMT

Hi @Smartyjnr

Welcome to the community.

Are you seeing the same error when you try to order in the EE app and when logged into the website?

Have you been able to try deleting and reinstalling the app?

It is also worth clearing the cookies and cache from your browser and trying a different browser and device?

Let me know if that helps.

Michael

Re: Technical Issues when upgrading

tinywhitevan — Thu, 22 May 2025 10:15:27 GMT

I am having exactly the same problem as the original poster. It's been happening since about half 8 this morning. I've tried repeatedly on two different devices/browsers and I have deleted all cookies etc. I've also tried phoning 150 and been told it's an online only deal. What do I do?

Re: Technical Issues when upgrading

Michael_D — Thu, 22 May 2025 10:20:39 GMT

Hi @tinywhitevan

If you are seeing the same thing on different browsers and devices, it may be something that is account related.

I'd recommend giving our team another call and speaking to our tech guides. They'll have a look to see if there is something they can spot that is causing this, and if not, they can get a ticket raised to have it looked at by our back office team.

Michael