topic Order status. Website not much help. in Orders

Order status. Website not much help.

gfb8846 — Mon, 19 May 2025 10:06:30 GMT

Ordered fibre - order status page doesn't work - not a very good advert for EE!

Any estimate of when this will be working again?

thanks

Re: Order status. Website not much help.

Leanne_T — Mon, 19 May 2025 12:28:15 GMT

Hi there @gfb8846

Thanks for coming back to the community and for ordering Fibre Broadband 🙂

Do you have an order number starting with numbers? If so, are you using the Track your order link?

Speak soon.

Leanne.

Re: Order status. Website not much help.

gfb8846 — Mon, 19 May 2025 15:28:58 GMT

I have a number, VOL013-************.

EE tracking page is out of action.

The link in your message didn't work.

3 weeks gone by and wondering what's happening.

thanks.

[Mod edit - removed full order number, please don't share any account information in public]

Re: Order status. Website not much help.

Peter_W — Mon, 19 May 2025 15:34:10 GMT

Thanks for giving that a try @gfb8846.

What's happening when you try to use this link, and have you tried it in a different browser?

If you continue to struggle, I'd recommend giving our team a call and they'll be able to get this all double checked.

Peter

Re: Order status. Website not much help.

gfb8846 — Mon, 19 May 2025 17:37:05 GMT

The link gets this response from three different browsers.

Application error: a client-side exception has occurred (see the browser console for more information).

Non functioning website isn't a great advert. I have not looked at a console to do EE's diagnostics!

Not got the energy for more PIN tennis today so will call another time.

Re: Order status. Website not much help.

gfb8846 — Mon, 19 May 2025 17:40:57 GMT

Service Unavailable

The service is temporarily unavailable. Please try again later.

How much later?

Re: Order status. Website not much help.

Peter_W — Tue, 20 May 2025 07:29:08 GMT

I'll definitely get this fed back @gfb8846.

In the meantime though, I would absolutely recommend giving us another call when you get the chance, and they'll be able to confirm all the right details.

Peter

Re: Order status. Website not much help.

gfb8846 — Wed, 21 May 2025 09:21:32 GMT

thanks, I had a long call to support and am assured that my order has not been forgotten.

Re: Order status. Website not much help.

gfb8846 — Thu, 22 May 2025 10:09:55 GMT

Just had a call to update my order status. I could barely make out the details due to the accent but a property about one mile away from me was mentioned in relation to permission for digging work. I asked for the details to be sent by text or email but was informed that this was not possible! How can a company like EE not send an email to a customer?

Re: Order status. Website not much help.

gfb8846 — Thu, 22 May 2025 10:25:52 GMT

The order status page is still out of action. Any idea if this will be looked at? Should I wait a week, a month or a year before checking again?

thanks.

Re: Order status. Website not much help.

Schockwave — Thu, 22 May 2025 14:22:56 GMT

@gfb8846 have you put in an order for a device, is it an upgrade?

If it is for a device, then you will get notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window.

If you are having problems ordering upgrades, you can ring customer service and speak to them by choosing option 2, which should get you through to one of the guides.

Not sure why you are having problems otherwise.

If you have ordered and have not received confirmation of your order, then check your spam/junk folder.

If the page is not loading for you, please either try another browser, also clear cache , that should solve the problem.

Re: Order status. Website not much help.

Ali_A — Thu, 22 May 2025 15:37:59 GMT

Hi @gfb8846

Great to hear you had an update on your order. If you're not sure if the details you were given, I'd really recommend giving the team a call so they can go through the information with you so you are up to date with the progress of your request.

Please keep us updated once you have spoken to the team.

Ali

Re: Order status. Website not much help.

gfb8846 — Sun, 03 Aug 2025 19:41:58 GMT

Application error: a client-side exception has occurred (see the browser console for more information).

still not fixed!