topic Re: Phone issue in Orders

Phone issue

Chijioke1 — Tue, 13 May 2025 18:19:11 GMT

I ordered an iPhone 16 pro max and EE sent me an e mail that it will be delivered by dpd who will send me 4 digit pin number. I'm yet to get the pin or Device from Dpd or EE and I'm getting email from EE about direct debit. Kindly assist me thanks

Re: Phone issue

Michael_D — Wed, 14 May 2025 07:39:13 GMT

Hi @Chijioke1

Welcome to the community.

You'd usually get the PIN from DPD on the morning of the delivery, either by text or in the DPD app if you have that.

When was it you placed the order?

Which colour and storage size did you order?

Michael

Re: Phone issue

Chijioke1 — Wed, 14 May 2025 07:52:16 GMT

Sent from my iPhone

Re: Phone issue

Michael_D — Wed, 14 May 2025 09:00:56 GMT

Can you try to send that again @Chijioke1? It has just come through as a blank message, other than it was sent from your iPhone'.

If you login to the community to reply, rather than replying to the email, it'll come through.

Michael

Re: Phone issue

Chijioke1 — Wed, 14 May 2025 09:13:25 GMT

Re: Phone issue

Chijioke1 — Wed, 14 May 2025 09:15:43 GMT

This was the messagei got, have been waiting to hear from Dpd for the 4 digit pin for the delivery non till now. Kindly check where the error is coming from. Thanks

Re: Phone issue

Schockwave — Wed, 14 May 2025 10:54:26 GMT

@Chijioke1 , we have no access to accounts here in the forum, so you would have to speak to customer service, this is a public forum, most of us are customers like you, and even the staff who monitor the forums do not have access to accounts.

Re: Phone issue

Peter_W — Wed, 14 May 2025 11:38:53 GMT

Thanks for sharing those screenshots for us @Chijioke1.

I've had to reject the first one as it displays your personal details, but what remains should be fine.

As @Schockwave mentioned we don't have access to accounts via these forums, but from what I've seen the 16 Pro Max version you've ordered is in stock and ready for next day delivery.

When did you place your order?
Peter

Re: Phone issue

Chijioke1 — Wed, 14 May 2025 11:42:15 GMT

It was ordered on the 8th of May, up to now I'm yet to receive the pin or order from Dpd

Re: Phone issue

Christopher_G — Wed, 14 May 2025 13:20:53 GMT

OK, thanks @Chijioke1

It may be worth giving our Customer Support team a call to double check your order.

Chris