topic Re: My order got an initial email you took the upfront payment heard nothing since in Orders

My order got an initial email you took the upfront payment heard nothing since

EZZZ13 — Wed, 14 May 2025 07:20:00 GMT

Got my initial email you took payment upfront heard nothing from you since

Re: My order got an initial email you took the upfront payment heard nothing since

EZZZ13 — Wed, 14 May 2025 08:29:31 GMT

It's ridiculous that you haven't got a chat service I have anxiety and find it difficult to talk on the phone I ordered a phone off you you took the upfront payment and still I've heard absolutely nothing from you since about it and every time I try to track it it comes up with oops tracking timed out

Re: My order got an initial email you took the upfront payment heard nothing since

Ritu_D — Wed, 14 May 2025 08:45:50 GMT

Good morning @EZZZ13

Welcome to the community.

I know it can be concerning when you have had no contact, could I just check when did you place the order?

Does your email have a order number on it?

Thanks

Ritu

Re: My order got an initial email you took the upfront payment heard nothing since

EZZZ13 — Wed, 14 May 2025 10:08:54 GMT

Yes it's got an order number on it

Re: My order got an initial email you took the upfront payment heard nothing since

EZZZ13 — Wed, 14 May 2025 10:09:49 GMT

I placed the order yesterday morning

Re: My order got an initial email you took the upfront payment heard nothing since

Ritu_D — Wed, 14 May 2025 10:17:47 GMT

Thanks for coming back to me so quickly @EZZZ13

When you place a order online it then goes through to the digital sales team who approve and fulfil the order.

Once that is done you will receive a text from DPD to advise on delivery details.

You could give the digital sales team a quick call or track your order via this link Contact Us | Help & Support | EE

Thanks

Ritu

Re: My order got an initial email you took the upfront payment heard nothing since

EZZZ13 — Wed, 14 May 2025 10:23:34 GMT

I can't speak on the phone as I stutter a lot and it makes me anxious I just don't understand why I've heard nothing from you about it in over 24 hours so I've either got the phone or I haven't but either way you took the £30 upfront payment for the the device

Re: My order got an initial email you took the upfront payment heard nothing since

EZZZ13 — Wed, 14 May 2025 10:27:43 GMT

And when I track it with the app it comes up with oops tracking timed out every time

Re: My order got an initial email you took the upfront payment heard nothing since

Ritu_D — Wed, 14 May 2025 10:37:03 GMT

I completely understand why calling in may be difficult @EZZZ13

In regards to the upfront payment, this will be a pending charge until everything is processed through.

If there are any issues with the order there would be a follow up email, please could you check your spam to see if there are any further emails.

I don't have account access here, however i could check the stock levels.

Was this a upgrade or new order?

What device did you order?

Thanks

Ritu

Re: My order got an initial email you took the upfront payment heard nothing since

EZZZ13 — Wed, 14 May 2025 10:41:32 GMT

It was a new order an iPhone 16 pro max

No I don't have any other emails at all just the initial one taking upfront payment it was a iPhone 16 desert titanium that's it

Re: My order got an initial email you took the upfront payment heard nothing since

Ritu_D — Wed, 14 May 2025 11:00:28 GMT

Do you remember what storage phone you chose @EZZZ13 ?

Re: My order got an initial email you took the upfront payment heard nothing since

EZZZ13 — Wed, 14 May 2025 11:02:08 GMT

256gb

Re: My order got an initial email you took the upfront payment heard nothing since

Ritu_D — Wed, 14 May 2025 11:34:54 GMT

Thank you @EZZZ13

I have checked the stock levels and it does show that phone is in stock.

I understand you don't want to phone in, there is another option you could try using our text relay service. Click on this link and use option 2 Communication support

Ritu