topic Re: Cancellation in Orders

Cancellation

Jay385 — Sun, 11 May 2025 19:42:03 GMT

I have made an online order for a new phone to be delivered to the local ee store, however I ordered the wrong phone and made a second order for delivery to my home address, both due to be delivered tomorow.

How will I go about cancelling the original order, will I have to go to the we store to "receive" item and then return it or will it be automatically cancelled if I don't collect ?

Re: Cancellation

Northerner — Sun, 11 May 2025 19:43:21 GMT

Hi @Jay385

You'll need to speak to EE CS on 150 and cancel one of the orders.

Thanks

Re: Cancellation

Jay385 — Sun, 11 May 2025 19:44:50 GMT

Tried that and weren't very helpful just said can't be cancelled over phone due to it being dispatched and due for delivery to store tomorrow

Re: Cancellation

Schockwave — Sun, 11 May 2025 20:24:48 GMT

@Jay385 , you will have to go to the store and cancel it that way, as it is already being sent out to them.