topic Re: Order in Orders

Order

Megan182 — Sun, 11 May 2025 05:39:54 GMT

I ordered my phone on the 7th of May and it still isn’t with DPD how much longer should it take?

Re: Order

Northerner — Sun, 11 May 2025 05:57:35 GMT

Hi @Megan182

Depends on stock but keep checking EE order tracking:

https://ee.co.uk/help/orders

Alternatively call EE CS on 150.

Thanks

Re: Order

Michael_D — Sun, 11 May 2025 08:00:39 GMT

Hi @Megan182

Which model of phone, including colour and storage size, did you order?

I can have a look at the current stock levels to see if there are any delays, and if there are, when the approximate dispatch would be expected.

Michael

Re: Order

Megan182 — Sun, 11 May 2025 08:38:14 GMT

Hi Michael

it is the iPhone 16 plus in pink 128GB. It was ordered into Rushmere craigavon store. Thank you so much for your help!

Re: Order

Michael_D — Sun, 11 May 2025 08:46:40 GMT

That one is in stock if ordered over the phone or online, but we don't have details on store orders. @Megan182

Have you received an order number from the store? (Please don't post the number here)

Michael

Re: Order

Megan182 — Sun, 11 May 2025 09:35:50 GMT

Hey Michael

yes I received an order number from EE but nothing from DPD.

Re: Order

Michael_D — Sun, 11 May 2025 09:41:18 GMT

You'd not get anything from DPD until they have the phone @Megan182, but are you able to use the order number to check the order on the order tracker?

Michael

Re: Order

Megan182 — Sun, 11 May 2025 10:01:49 GMT

I have tracked it and it’s still saying dispatched on the 8th but nothing further update. When I rang yesterday they told me that DPD haven’t received it and then I was confused because it was ordered to the store.

Re: Order

Michael_D — Sun, 11 May 2025 10:29:28 GMT

It would still be delivered by DPD if it was going to the store @Megan182.

If you still haven't heard anything tomorrow, I'd recommend giving us another call so they can check the order again and see if it is with DPD yet.

Michael

Re: Order

Megan182 — Mon, 12 May 2025 17:36:40 GMT

Thank you so much for your help Michael! I rang today and they have said it seems it’s got lost in transit. My only worry is my 14 days will probably be up before they investigate it and I receive it and also I’m paying for a phone I haven’t received. Does it normally take long when this happens?

Re: Order

Michael_D — Tue, 13 May 2025 07:10:34 GMT

Thanks for the update @Megan182.

Don't worry about the 14 days, that would only start from when you do receive your new phone.

In terms of the investigation, it may take a few days, but if your plan has changed and you are being charged for the new one, it is worth speaking to our billing guides when you are up and running and they can have a look at the charges for that time.

Michael