topic Re: ordered a new phone and yet again no contact from ee in Orders

ordered a new phone and yet again no contact from ee

french1973 — Thu, 08 May 2025 19:22:57 GMT

Re: ordered a new phone and yet again no contact from ee

french1973 — Thu, 08 May 2025 18:59:33 GMT

im exactly the same I've ordered 3 times and recieved nothing back and everytime I put the referance number in im timed out!!!

Re: ordered a new phone and yet again no contact from ee

Chris_B — Thu, 08 May 2025 21:20:23 GMT

@french1973 Have you checked your spam folder ?

Re: ordered a new phone and yet again no contact from ee

Linzi_H — Fri, 09 May 2025 07:39:45 GMT

Hi @french1973

Welcome to the Community.

It sounds like your order isn't completing for some reason, especially after you've tried three times already. What reference number are you trying to add alongside your order?

That's a good shout from @Chris_B to see if the team has sent an email, but it's managed to head into your spam folder.

If you've had no order confirmation, and being timed out like this, I would suggest speaking with our team directly so they can help further.

Linzi