topic Re: Order Query in Orders

Order Query

rwilson222 — Fri, 09 May 2025 17:47:02 GMT

Same here, and when I call, get told I'm getting a message and to hang up, can't I just speak to someone to tell me where my order is! Annoying!

Katie_B — Wed, 07 May 2025 16:03:37 GMT

Thanks for coming here.

When did you place your order?

Was your order for a SIM only?

Katie

rwilson222 — Wed, 07 May 2025 17:55:38 GMT

Hi,
Yes sim only, here’s SS of email confirmation of order on 29th April

*Lesley ********
***************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Katie_B — Wed, 07 May 2025 17:48:25 GMT

SIMs are sent via Royal Mail and can take 2-5 working days.

As you have now passed this time frame I'd recommend giving us a call.

When calling please select option 2, this will take you the automated menu.

Katie

rwilson222 — Wed, 07 May 2025 18:06:53 GMT

Tried but office now closed