topic phone Color mistake in Orders

phone Color mistake

rosiemun10 — Fri, 02 May 2025 18:50:56 GMT

went to get my daughter a phone on flex pay it was the 16e had to take it back as she wasn’t satisfied I went back to change it and luckily got the 15 plus in black she likes the phone but would like it in pink would it be possible to just change the Color of the phone as she really doesn’t like black iPhones and will be having the phone for quite a while

Re: phone Color mistake

Rach_H — Sat, 03 May 2025 07:56:31 GMT

Hi @rosiemun10,

Welcome to the Community!

Can I just check where you purchased the phone?

Rach

Re: phone Color mistake

rosiemun10 — Sat, 03 May 2025 08:41:55 GMT

I purchased it at my local ee store in Romford
Sent from my iPhone

Re: phone Color mistake

Rach_H — Sat, 03 May 2025 09:00:01 GMT

You would need to go back to the store to be able to see if this is something they would be able to do @rosiemun10. However, as you did do this in person you may not be able to make this switch, as this isn't covered by distance selling regulations, and it would be down to the discretion of the store manager.

Rach

Re: phone Color mistake

Schockwave — Sat, 03 May 2025 09:53:31 GMT

@rosiemun10 , if your daughter does not like the colour, she could always get a phone cover in the colour she likes, then she would not see the black phone with the cover.