topic Order has said it has been dispatched for 2 days but no contact from DPD in Orders

Order has said it has been dispatched for 2 days but no contact from DPD

eliseglover — Fri, 02 May 2025 12:00:08 GMT

Hi!

I upgraded my contract and it has said it has been dispatched / DPD will be in touch for 2 days now but I haven't received any tracking or texts from DPD. It says I have paperwork online that I can view but there isn't anything there/doesn't even show my new contract.

I tried calling the customer service number but can't get through to anyone

Can anyone please help? 🙂

Re: Order has said it has been dispatched for 2 days but no contact from DPD

Peter_W — Fri, 02 May 2025 14:25:05 GMT

Good afternoon @eliseglover 😊

Thanks for reaching out to us here on the Community!

If you haven't already, can you please try downloading the DPD app and register with your delivery address?

The parcel should show in here if you do.
Also what exactly is happening when you try to call our team?
Peter

Re: Order has said it has been dispatched for 2 days but no contact from DPD

eliseglover — Fri, 02 May 2025 14:44:44 GMT

Hi 🙂

I don't have access to a phone at the moment so I can't download the DPD app. I've tried on my laptop but it requires a tracking code but I haven't been sent one.

When I call 150 it sends me to a link and then when I click it, it expires. All other options when I call don't apply to tracking a phone

Re: Order has said it has been dispatched for 2 days but no contact from DPD

Schockwave — Fri, 02 May 2025 14:56:52 GMT

@eliseglover , when you ring customer service, press option 2 and that should put you through to one of the guides.

Have you checked your spam/junk folder to see if any emails from customer support has gone in there?

Re: Order has said it has been dispatched for 2 days but no contact from DPD

eliseglover — Fri, 02 May 2025 15:03:31 GMT

Which option do I click after 2? I don't know which one would apply to my issue

Yeah I've checked junk and spam but there is nothing there

Re: Order has said it has been dispatched for 2 days but no contact from DPD

Schockwave — Fri, 02 May 2025 15:05:45 GMT

@eliseglover , I would click 2, as you should get through to someone, otherwise not sure, it does not matter, as the guides can put you through to the person you need to speak to, so do not worry.

Re: Order has said it has been dispatched for 2 days but no contact from DPD

Peter_W — Fri, 02 May 2025 15:17:38 GMT

@eliseglover You're best off speaking to our customer care and billing team.

Once you're through to the menu system, select 1 for mobile, 1 again for phones, then 1 again for accounts and billing.

This should get you where you need to be, but like @Schockwave mentioned if you did end up in the wrong place we can transfer you to the right one 😊

Peter