topic Re: Re: Ordered a Phone Contract, upfront payment got taken, no email confirmation. in Orders

Re: Ordered a Phone Contract, upfront payment got taken, no email confirmation.

Kayleighwils — Fri, 02 May 2025 08:54:44 GMT

I have just ordered a new phone

paid the £30 upfront cost then the page turned to 404 page not found!!!

can’t find anything on my account to say I have a phone being delivered no emails just taken my money and no details have been given to me!

Re: Re: Ordered a Phone Contract, upfront payment got taken, no email confirmation.

Michael_D — Fri, 02 May 2025 11:03:00 GMT

Hi @Kayleighwils

Welcome to the community.

If the page gave you the error, it may not have out the order through.

The best thing I can suggest would be to give our customer service guides a call, and they can see if they can locate the order to check if it was successful.

If it wasn't, they'll be able to help to put it through.

Michael