topic Re: Order gone missing in Orders

Order gone missing

Davey1988 — Tue, 29 Apr 2025 17:28:12 GMT

So i ordered a phonelast thursday from the ee store, was supposed to of been delivered last friday but i was out, parcelforce left a card saying its at my local post office, this is not the case, i have been twice now and they donr have it, i emailed ee 2 days ago no response, emailed parcelforce 3 days ago, no response,

Is the best action to take is contact the bank and get my money back as ee and parcelforce are useless

Re: Order gone missing

Chris_B — Tue, 29 Apr 2025 17:40:22 GMT

@Davey1988 EE don’t use Parcelforce.

Re: Order gone missing

Davey1988 — Tue, 29 Apr 2025 17:41:11 GMT

Obviously they do, as thats who have/had my parcel

Re: Order gone missing

Chris_B — Tue, 29 Apr 2025 18:19:23 GMT

@Davey1988 Your the first then. As EE use DPD

But as you have a Parcelforce card you need to take this up with Parcelforce. As it was a store purchase you need to also direct your issue with that store.

Re: Order gone missing

Davey1988 — Tue, 29 Apr 2025 18:30:41 GMT

Ee store online, and if you google who ee store use it literally says royal mail and parvcelforce, instore cant help and fyi i have so get in touch with ee as they who ones who sold it to me, parcelforce are useless

Re: Order gone missing

Davey1988 — Tue, 29 Apr 2025 18:34:59 GMT

You have 60k posts and obviously are clueless and giving people false info, quick google search tells you they mainly use royal mail and parcelforce,

Why wouldnt i contact ee i payed for a phone what i havent had, its upto them to get it to me, not my problem if its gone missing, and it was online, why would a store ordee a phone to me via parcelforce, seems people on here are as dumb as ee themselves or are just acting it

Re: Order gone missing

David — Tue, 29 Apr 2025 20:24:06 GMT

@Davey1988 @Chris_B is right EE only use DPD for the delivery of mobiles and Royal Mail for sim cards.

EE use Royal Mail & Parcelforce for the delivery of home broadband routers.

Re: Order gone missing

Davey1988 — Tue, 29 Apr 2025 20:48:05 GMT

So again, why have they got my parcel then? Not exactly making up that a phone aa gone missing via parcelforce, actually p**sed off as no contact of any sort for ee store, only for broasband and phone contracts etc, so only way i guess is contact bank

Re: Order gone missing

David — Tue, 29 Apr 2025 21:00:45 GMT

EE Store which is the former BT store & https://shop.ee.co.uk (EE shop) are two completey different things that's why me & @Chris_B said only DPD.

If you click HERE you will be to log into your EE Store account and track your parcel through parcel force.

Re: Order gone missing

Davey1988 — Wed, 30 Apr 2025 04:29:12 GMT

Good luck, they are useless, they sent me a phone via parcelforce last thursday, seems parcelforce have lost it, their enquiry email, they never respond to, no way of contacting the online order people

Re: Order gone missing

Chris_B — Wed, 30 Apr 2025 07:27:58 GMT

@Davey1988 Right at the bottom on this page under help

https://ee.co.uk/mobile

Re: Order gone missing

Davey1988 — Wed, 30 Apr 2025 07:43:41 GMT

Problem is, ive used that email to email them, and the phone number, and because it not a contracr etc they couldnt help

Re: Order gone missing

Ali_A — Wed, 30 Apr 2025 11:09:56 GMT

Hi @Davey1988

Sorry to hear you've not yet received your device.

Have you checked what the Parcel Force tracking number shows for the location of your parcel?

You can also check your orders at EE Store Orders to see the status.

Alternatively you can contact the EE Store Customer Service team at Contact Us | EE Store for updates with the location of your parcel, or inform the team of a missing parcel.

Ali

Re: Order gone missing

Davey1988 — Wed, 30 Apr 2025 11:13:48 GMT

Again yes parcelforce say it at post office in which it is not ive now checked 3 times, ontop of that i emailed ee and they havent responded, ive now asked barclays to get involved now, not messing about anymore

Re: Order gone missing

Ali_A — Wed, 30 Apr 2025 13:36:01 GMT

@Davey1988

Have you tried Parcelforce redelivery service? They will bring it to you.

Ali