topic Re: Phone contract in Orders

Phone contract

Elisabetjones — Sun, 27 Apr 2025 19:14:15 GMT

Hi.
I ordered a phone from EE online and they took money from my phone but then I got a message saying it didn’t go through even though the money went through. How can I fix this? The online chat on the app doesn’t work for me

thank you

Re: Phone contract

Linzi_H — Mon, 28 Apr 2025 08:46:54 GMT

Hi @Elisabetjones

Welcome to the Community.

If the order hasn't been successful, then no funds should have been taken from your bank account. Have you double checked this, as I would think it will still be in a pending status?

If you contact our team directly, they can check what's happened and explain any reasoning for the order not completing.

Linzi

Re: Phone contract

Elisabetjones — Mon, 28 Apr 2025 09:46:02 GMT

Hi,

thank you very much!
Yes I’ve double checked it’s not pending.

I’ll try that

thank you

Re: Phone contract

Linzi_H — Mon, 28 Apr 2025 09:57:44 GMT

Thanks for letting me know @Elisabetjones

I'm confident our team over the phone can get this sorted.

Linzi 😊