topic Re: Contract phone in Orders

Contract phone

Marto71 — Tue, 22 Apr 2025 11:01:24 GMT

Hi I placed an order with EE for a mobile phone ive been given an order number beginning with xko but the email header says please call to discuss what does this mean? Ive paid the £30 upfront and was wondering if anyone else has had this thanks

Re: Contract phone

Schockwave — Tue, 22 Apr 2025 11:08:09 GMT

Hello @Marto71 ,

Welcome to the community,

You need to speak to customer services, otherwise you will not get your order. I would ring them and then press option 2 and you will get through to one of the guides.

Your £30 upfront cost should be pending in your bank account.

Re: Contract phone

Marto71 — Tue, 22 Apr 2025 11:09:55 GMT

Would you happen to know the number for customer services please?

Re: Contract phone

bristolian — Tue, 22 Apr 2025 11:27:45 GMT

150 from your EE mobile, or 07953 966150 from any other phone

Re: Contract phone

Marto71 — Tue, 22 Apr 2025 11:29:55 GMT

Thank you