topic Re: Item not delivered in Orders

Item not delivered

Velvxt — Sun, 20 Apr 2025 13:19:47 GMT

Hi there , I ordered an iPhone 16 and sim 3 days ago and I haven’t got an email saying it’s been dispatched and I can’t track the parcel, I can’t ring Ee because I haven’t got the SIM card hence why I bought a new one PLEASE HELP!!!

Re: Item not delivered

Ali_A — Sun, 20 Apr 2025 13:35:10 GMT

Hi @Velvxt

Have you checked your Spam/Junk folder to see if you have received an email?

If you've not heard anything yet there may be a problem with your order. The team may need further information to complete your order.

Please call Customer Service where the guide will be able to locate your order and check the latest update for it.

Ali

Re: Item not delivered

Northerner — Sun, 20 Apr 2025 15:47:25 GMT

Hi @Velvxt

Download the DPD app and check your delivery. You'll also need a pin for delivery.

Thanks

Re: Item not delivered

Velvxt — Sun, 20 Apr 2025 16:17:41 GMT

I don’t have a reference number to type into dpd only the order number

Re: Item not delivered

Velvxt — Sun, 20 Apr 2025 16:23:09 GMT

I have paid first instalment for phone got the tracking number but can’t track parcel and havent received reference number or the phone and sim

Re: Item not delivered

Chris_B — Sun, 20 Apr 2025 17:39:56 GMT

@Velvxt Do you mean you’ve paid the up front cost for the device ? And have received an order number ? This starts with XKO or XKN. When did you place that order ?

Re: Item not delivered

Rach_H — Mon, 21 Apr 2025 08:39:43 GMT

If you have the DPD app and enter your details then you should still be able to see the details of your delivery without the reference number @Velvxt.

Rach

Re: Item not delivered

Velvxt — Mon, 21 Apr 2025 10:54:39 GMT

Yes paid the upfront cost

Re: Item not delivered

Velvxt — Mon, 21 Apr 2025 10:55:03 GMT

I placed that order on the 18th

Re: Item not delivered

Peter_W — Mon, 21 Apr 2025 12:27:53 GMT

Thanks for confirming that for us, @Velvxt.

Have you tried registering for the DPD app with your delivery address like @Rach_H recommended?
Peter

Re: Item not delivered

Velvxt — Mon, 21 Apr 2025 12:30:35 GMT

Yes but nothing is there

Re: Item not delivered

Peter_W — Mon, 21 Apr 2025 12:33:11 GMT

@Velvxt Please don't post this in public, but when you placed your order did you get an order reference starting with XK?

Peter

Re: Item not delivered

Velvxt — Mon, 21 Apr 2025 12:34:35 GMT

Yes I did

Re: Item not delivered

Peter_W — Mon, 21 Apr 2025 13:41:17 GMT

Thanks @Velvxt.

I've just popped you over a private message with a few more details on how you can get this checked out.

Peter